Managing Multiple Priorities for Support Staff

We all have 24 hours a day.  Why is it that some people spin their wheels and can’t get things done on time, while others get the job accomplished in half the time?  This workshop will help you realize that you can’t and shouldn’t try to do everything.  You will learn how to set priorities, do what really counts and make the most of the time you have.

Participants will learn:

  • How to set priorities:
    Learn how to categorize projects, people, and even interruptions, according to the important criteria.

  • How to eliminate unnecessary tasks:
    Learn to distinguish between what “must be done” versus what would be “nice to do” if we only had the time.

  • How to organize your work:
    Learn methods to improve efficiency, simplify the work, file work so that you can find it when you need it and clean up your desk!

  • How to avoid procrastination:
    “I work best under pressure” is a myth.  Learn how to stop making excuses and get even unpleasant tasks over and done with.

  • How to create reasonable schedules:
    Learn how to write things down so that you don’t forget and schedule what you write down so that you do it.

  • How to handle interruptions and other time wasters:
    Learn who interrupts you and why, then learn how to control the problem.

  • When to say “yes” and when to say “no”.
    What do you do when you’ve been asked to take on more work than you can handle?  Say “no” and risk losing your job, or say “yes” and have the same problem when you can’t deliver.  Learn the art of negotiating alternatives.

  • E-Mail:  help or hindrance?
    Learn how to manage the E-mail process so that it becomes a time saver not a time waster for you and others.


Methodology:  This workshop includes video, group discussion, structured exercises and case studies.  Also includes a pre-workshop assessment given to staff and management to identify specific time management skills that need improvement.

Program Length:  One 8-hour session



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