“If two persons on the same job agree all the time, then one is useless. If they disagree all the time, then both are useless.” --Darryl F. Zanuck
Left unchecked, workplace conflict can turn a disagreement into a disaster. It can turn the potential for positive energy into a negative, highly destructive force. When individual differences are resolved constructively, they lead to better teamwork, new ideas and high morale. When they are not resolved, they can divide an entire organization. This program is designed to give participants the skills to identify the signs of conflict and the appropriate strategy to resolve it. They will learn to work towards agreement and create a positive work environment where individual differences are accepted and respected.
Participants will learn:
The causes of unnecessary conflict
The difference between constructive and destructive conflict
The six basic styles for resolving conflict
Ways to prevent conflict from escalating
The art of fair fighting
How to handle “dirty tricks”
How to analyze your conflict resolution style and its effectiveness
How to manage disagreements effectively
Who Should Attend: Individuals who deal with conflict on a daily basis, who need to negotiate agreements or resolve differences of opinion.
Methodology: This program utilizes video, group discussion, structured exercises, practice exercises and a question and answer segment.