How to Resolve Conflict Constructively

“If two persons on the same job agree all the time, then one is useless.  If they disagree all the time, then both are useless.”    --Darryl F. Zanuck  

Left unchecked, workplace conflict can turn a disagreement into a disaster.  It can turn the potential for positive energy into a negative, highly destructive force. When individual differences are resolved constructively, they lead to better teamwork, new ideas and high morale.   When they are not resolved, they can divide an entire organization.  This program is designed to give participants the skills to identify the signs of conflict and the appropriate strategy to resolve it.  They will learn to work towards agreement and create a positive work environment where individual differences are accepted and respected.

Participants will learn:

  • The causes of unnecessary conflict
  • The difference between constructive and destructive conflict
  • The six basic styles for resolving conflict
  • Ways to prevent conflict from escalating
  • The art of fair fighting
  • How to handle “dirty tricks”
  • How to analyze your conflict resolution style and its effectiveness
  • How to manage disagreements effectively

Who Should Attend:  Individuals who deal with conflict on a daily basis, who need to negotiate agreements or resolve differences of opinion.

Methodology:  This program utilizes video, group discussion, structured exercises, practice exercises and a question and answer segment.

Program Length: One 8-hour session



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